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Despite being a talk talk customer for many years, all of a sudden i cant access my account

callyann75
First Timer
Message 5 of 5

Ive tried resetting my password - doesn't recognise my email address - the same email address they have sent my bill to today! Cant create a new account even though i have my customer number - says the details are not recognised. HELP!!!

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4 REPLIES 4

Message 1 of 5

Hi callyann75, if you're still having problems with this. Try making sure there are no spaces in the box either side of email address. This occasionally happens and when it does empty the box hit backspace all the way to the left hand side of the box and then press delete for 30 seconds. 

 

When you've done that try typing the email address in again.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

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callyann75
First Timer
Message 3 of 5

callyann75_0-1627405945830.png

 

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Michelle-TalkTalk
Support Team
Message 4 of 5

Hi,

 

Can I just confirm, have you followed all the steps in the below Help Guide?

 

Forgotten your My Account details

 

Thanks

 

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