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Didn't receive Amazon Voucher

Caitlin6
Chatterbox

on ‎20-03-2022 05:20 PM

Message 13 of 13

I subscribed to TalkTalk on 24/08/21 with my installation date being the 6th of September. I subscribed using uSwitch which included a £100 Amazon voucher, with the only caveat being, I had to wait up to 90 days for it. The terms and conditions of the claim mentioned this timeframe and that I would be would receive an email with a redemption code within that time. So I saved every single email I received regarding my TalkTalk membership and checked regularly for emails that mentioned the voucher.

 

It's now been well over 3 months and I've still not received the Amazon voucher. I would like TalkTalk's support team to investigate my claim and explain to me why I haven't yet received it and when I'll be able to receive it. Alternatively, please direct me to the team that can support me with my claim.

 

Please let me know if there's any more information I can provide.

12 REPLIES 12

Caitlin6
Chatterbox
In response to Arne-TalkTalk

on ‎01-04-2022 12:52 PM

Message 2 of 13

Hi Arne, thank you for your help, I've now received the email.

0 Likes

Arne-TalkTalk
Support Team
In response to Caitlin6

on ‎01-04-2022 09:13 AM

Message 3 of 13

Hi @Caitlin6

 

The voucher will be issued in the next few days.

 

Please keep an eye on your spam/junkmail folders for an email from giftcloud.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Arne-TalkTalk
Support Team
In response to Caitlin6

on ‎30-03-2022 11:03 AM

Message 4 of 13

Sorry , no update at the moment will chase this up.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Caitlin6
Chatterbox
In response to Arne-TalkTalk

on ‎30-03-2022 08:38 AM

Message 5 of 13

Hi Arne,

 

Are there any updates with this case?

0 Likes

ferguson
Community Star

on ‎25-03-2022 08:28 PM

Message 6 of 13

@clare03 If you start your own topic the support team will be happy to help. 

clare03
Chatterbox

on ‎25-03-2022 08:05 PM

Message 7 of 13

i joined talk talk 3 months ago and im still waiting for my voucher 

Arne-TalkTalk
Support Team
In response to Caitlin6

on ‎25-03-2022 03:27 PM

Message 8 of 13

I've chased then up today, will probably get a reply next week.  

 

Will let you know. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Caitlin6
Chatterbox
In response to Arne-TalkTalk

on ‎23-03-2022 04:12 PM

Message 9 of 13

Hi Arne,

 

Thanks, I appreciate that.

0 Likes

Arne-TalkTalk
Support Team
In response to Caitlin6

on ‎23-03-2022 11:18 AM

Message 10 of 13

Hi @Caitlin6


I will contact the team responsible for the vouchers. 


I'll post back when they reply. 


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Caitlin6
Chatterbox
In response to Gliwmaeden2

on ‎20-03-2022 07:47 PM

Message 11 of 13

Great, thanks for the advice

Gliwmaeden2
Community Star

on ‎20-03-2022 05:27 PM

Message 12 of 13

You need to add your Talktalk landline number to your community forum profile details,  @Caitlin6, for Talktalk staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff will reply during the week  - I 'll move this to the billing section of the forum. 

Gliwmaeden2, a fellow customer.
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