Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Direct Debit rejection unfairly charged

a7ashh14
First Timer
Message 3 of 3

My direct debit failed for the first time for some reason on the 02nd of November. However, I paid by my debit card the same day. I am still charged 12.5 extra.

 

Why is this charge despite paying on the same day ? Its unfair. 

Ashutosh Naik
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi a7ashh14

 

I can look into this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

ferguson
Community Star
Message 2 of 3

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Please bear in mind that they won't be back online until Monday. 

 

0 Likes