on 01-07-2021 03:23 PM
I have been with Talk Talk for 8 years, phoned to cancel my contract on 17th June, it ended 21st June, so I have incurred a small leaving charge. New provider was installed on the 28th June.
I received a return envelope to send back the talk talk equipment. I have a router and a You view box. The You view box is the original one and I've had it for a couple of years - maybe three. The remote control was replaced about a year after getting the box, as it stopped talking to the box.
I would like to keep the You View box as it enables me to pause and rewind, catch up etc.
Could a Talk Talk representative clarify if I will be charged for not sending back? It is not clear in the T&Cs.
on 02-07-2021 02:41 PM
The equipment is still ours, and we would like you to return it, there is potentially a £50 charge for not returning it
Sorry for any inconvenience caused.