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Double billing

etrebels
First Timer
Message 4 of 4

I renewed my contract with a new offer, but now I'm being charged on two separate phone numbers, one with the discounted offer and one with my now increased price for the old one. How do I contact TalkTalk? I've already emailed them weeks ago.

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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi @etrebels

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

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etrebels
First Timer
Message 2 of 4

Thanks so much! That seems like it should have been easy to find, but I was definitely having a hard time. Thanks again! 

Gliwmaeden2
Community Star
Message 3 of 4

Phone or Chat as detailed here, @etrebels.

http://community.talktalk.co.uk/contactus

 

 

 

Gliwmaeden2, a fellow customer.
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