Echo Dot and Smart plug offer

[Leepers22]

Like many on here, we upgraded our service recently, our decision was swayed by the offer of a voucher to buy an echo dot and smart plug on Amazon. The voucher was supposed to have been mailed though after 37 days. We upgraded back in October and still haven't received the email???

[Leepers22]

It certainly took a while, but eventually after pursuing it on this forum, i received my code. I now have my Amazon echo dot and smart plug. Don't give up.

[Arne-TalkTalk]

@mrpkstanworth  Can you please start a new topic and I can help with this.

[SpudNice]

Lol i am brand new customer from February told will receive £100 gift card for amazon even got screen shots now told i dont qulify proper rip off. 

[SpudNice]

Nope was told i get £100 gift card as brand new customer in feb on full fibre 900 now told dont qulify companys a joke. 

[Gliwmaeden2]

Please start a new topic, as staff only reply to the original poster, @mrpkstanworth. On the message board click on start a topic. 

Complete your community forum profile details by going via your avatar/name; settings; launch profile wizard. Staff can then identify your account. 

They reply Monday to Friday. 

[mrpkstanworth]

Looks like many people are in the same boat here. I upgraded my contract on 11th Fed. Only stayed with TalkTalk because of the offer of a free gift ( amazon echo dot and smart plug. 91 days later still going around in circles. Every time I chat with an agent ( by chat or by calling ) I get told the same. "Please wait another 7 days".  I even been told by an agent ( Ethan ) that there was no such offer🤔. If there was no such offer why are so many people questioning it? Has anyone received there free gift? 

[Arne-TalkTalk]

Hi @Leepers22

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

I'll re-escalate this yet again,  @Leepers22 ....

[Leepers22]

It seems we're getting nowhere please supply the codes within 7 days otherwise I will pursue a resolution through the small claims court 

[Arne-TalkTalk]

Hi Leepers22

I was informed that the codes where all sent out. Sadly it appears not. 

I will chase this up again. 

[Gliwmaeden2]

I'll re-escalate this for you, @Leepers22.

[Leepers22]

How's the backlog doing  I've been checking my spam folder for the codes, but still nothing?

[Arne-TalkTalk]

Hi Leepers22

There is a backlog that the team are working through. 

Apologies its taking so long. 

[Gliwmaeden2]

@Otley, I have re-escalated your thread too. Best if you and @Leepers22 wait for staff to catch up with this again before posting further, to keep these threads moving forward in the queue for attention.

[Leepers22]

Just been thinking the same today, all the messaging is getting us nowhere. £35 to get the ball rolling 

[Otley]

Despite the efforts of Arne I am still waiting for these codes having renewed my account last October ☹️. I am beginning to think that my next step will be the Small Claims court as I refuse to be ignored by TalkTalk.

[Gliwmaeden2]

It can take a ridiculously long time, @Leepers22. I'll re-escalate this thread for you again...!

[Leepers22]

I wonder is anyone on here has actually seen the voucher they were promised

[Leepers22]

Thanks for the update

[Arne-TalkTalk]

Hi Leepers22

I have requested an update. 

Sorry its taking so long.