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Echo dot offer

joolsg
First Timer
Message 14 of 14

I renewed my contract on 14 nov to include an echo dot and plug offer.I haven't received any info on how to claim these.Can you please advise

J gardner
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13 REPLIES 13

Message 1 of 14

 

Hi joolsg

 

Apologies there is a backlog that we are working through. 

 

Sorry again. 

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Gliwmaeden2
Community Star
Message 2 of 14

It very often takes several weeks for them to sort out, @joolsg.

 

I'll re-escalate this thread, but the board isn't staffed every day. 

 

Check back after the weekend. 

Gliwmaeden2, a fellow customer.
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joolsg
First Timer
Message 3 of 14

Where is my claim code please?

J gardner
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joolsg
First Timer
Message 4 of 14

Still no code to claim echo dot,what's happening?????

J gardner
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Gliwmaeden2
Community Star
Message 5 of 14

One reason it takes a long time, @joolsg, is that staff must investigate every individual case.

 

If you qualify, you'll get it. 

Gliwmaeden2, a fellow customer.

Message 6 of 14

Looking at the number of people on the forum who are waiting months for this code and then told it's invalid,is there a realistic chance that I will get my code?.the answers given to them seem to be pretty much the same as though reading a script without them having the problem solved.as a long standing customer ,the customer service is pretty poor it seems.Can you please advise when exactly someone will send this code?

J gardner
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joolsg
First Timer
Message 7 of 14

I was going by my bill date hence the variation in contract renewal,but it was around that time.if you could please send code as so much time has now elapsed

J gardner
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Arne-TalkTalk
Support Team
Message 8 of 14

 

Hi @joolsg

 

Thank you for confirming security

 

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

 

Regards

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Gliwmaeden2
Community Star
Message 9 of 14

Did you receive the PM from Arne, @joolsg?

 

It will help us if you can be sure about your renewal date - was it 14th or 17th November? Just for consistency, if you reread your earlier post. 

 

However,  37 days are well past by now.

 

I'll re-escalate this thread for staff to follow up for you. Please look out for their response on here later in the week. 

Gliwmaeden2, a fellow customer.
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joolsg
First Timer
Message 10 of 14

Renewed contract on 17 nov,still no news or e mail on how to claim echo dot,no voucher code.losing hope that I am going to get this

J gardner

Arne-TalkTalk
Support Team
Message 11 of 14

Hi @joolsg

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

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Massey5
First Timer
Message 12 of 14


Oh so sorry but i am not sure about that... Thanks !!

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Gliwmaeden2
Community Star
Message 13 of 14

You need to wait for 37 days, @joolsg.

 

If nothing has shown up in your inbox/spam by then, staff will chase it for you.

 

They would need to identify your account, so please add your Talktalk landline number to your community forum profile details. 

 

Go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.
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