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Email for ring camera

emmydales
Popular Poster
Message 9 of 9

Hello,,

 

I received the email stating I could order the ring camera so I hopped on Amazon and added it to my basket and must have spent a good 10 minutes looking at the email looking for the code to realise it hadn't been included. 

 

I have seen posts regarding this to that dated back to last month but when I click on the link it says oops it doesn't look like you should be here. Hence why I am creating my own post. 

 

Emma

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8 REPLIES 8

Message 1 of 9

Hi @emmydales

 

I have an update  I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

 

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Message 2 of 9

@Arne-TalkTalk Heya, have we had an update yet? Seems the issue is wide spread.

Message 3 of 9

Will let you know when we have an answer.

 

Sorry its taking so long.

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Message 4 of 9

@Arne-TalkTalk thank you for your response. I hope there is a response from the relevant team in due course. 

 

Fingers crossed.

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Message 5 of 9

@yacker I too have had the same situation and pray we can get this sorted. 

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Arne-TalkTalk
Support Team
Message 6 of 9

Hi @emmydales 

 

I have escalated this issue to the team responsible for issuing codes . 

 

Sorry for the delay

Message 7 of 9

@yacker, I have re-escalated your own thread. 

 

Please look out for a reply in due course there. Staff only reply to the original poster. 

 

Please don't post on other customers' threads for this issue as it can delay the progress of the threads in the queue for attention and you will not have your own issue addressed here, only on your own topic. 

Gliwmaeden2, a fellow customer.
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yacker
Chatterbox
Message 8 of 9

same here got second email stating they knew there was no code in first email and they would send me code as soon as possible,  still not received it I live in hope beginning to think this promotion was just to get you to enter new contract