on 03-12-2019 08:47 AM
I also received an email offering a new 2 year contract at a discounted price.
The email stated clearly "By clicking above, you will be choosing a new Faster Fibre with Speed Boost Fixed Price Plan for £22.95 a month for 24 months on a new contract with no set‑up fee."
However I have received a new bill and the speed boost fee of £5 has been added, so I am now paying £27.95 which is more than I was paying before.
Can an OCE please look into this and apply the discount, if this is not possible revert me to the old package and cancel the renewal.
on 03-12-2019 11:46 AM