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Email offer: 2 year price fix

davox
Popular Poster
Message 3 of 3

Hello

I also received an email offering a new 2 year contract at a discounted price.

The email stated clearly "By clicking above, you will be choosing a new Faster Fibre with Speed Boost Fixed Price Plan for £22.95 a month for 24 months on a new contract with no set‑up fee."

However I have received a new bill and the speed boost fee of £5 has been added, so I am now paying £27.95 which is more than I was paying before.

 

Can an OCE please look into this and apply the discount, if this is not possible revert me to the old package and cancel the renewal.

 

Thanks!

D.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3
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Divsec
Community Star
Message 2 of 3

Hi @davox your post has been flagged for assistance and you should hear during the day

I don't work here and all my opinions are my own.