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Engineer fee not refunded

RN2021
Team Player
Message 4 of 4

Hi

I was told that the fee for the engineer visit would be refunded if there was no fault found inside the house but this hasn't happened. It was on the may bill and I expected a refund on the June bill. Can anyone help?

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3 REPLIES 3

Message 1 of 4

Hi @RN2021

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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RN2021
Team Player
Message 2 of 4

OK thanks 

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Gliwmaeden2
Community Star
Message 3 of 4

Staff reply Monday to Friday, @RN2021.

Gliwmaeden2, a fellow customer.
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