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Equipment return charge

TButler
Team Player
Message 5 of 5

I received an email informing me I had missed a returns deadline yesterday and would incur a £50 charge on my next bill. Apparently TalkTalk have been in touch to remind me of the return over the past few weeks, but this is the first email I've seen!

 

I had a router go faulty around 08/04/22, returned the faulty router soon after and as no follow up messages were sent other than the forum post replies, I assumed this had all been resolved.

 

Is there anything that can be done about this, I no longer have any proof of return as it all looked to be resolved over a month a go...

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4 REPLIES 4

Message 1 of 5

Ok , we will need to see if a charge is applied, if it does let me know. 

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TButler
Team Player
Message 2 of 5

Hi Arne, unfortunately not. Didn't think to make a note of that at the time.

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Arne-TalkTalk
Support Team
Message 3 of 5

Hi TButler

 

There are no pending charges showing on the account,  The letters/emails are triggered by the returns bags. 

 

Did you make a note of the tracking number on the bag? 

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ferguson
Community Star
Message 4 of 5

This is something that TalkTalk handle so badly, I have experienced it myself despite having tracking details with a confirmation of return.

 

The support team here will look into this for you as soon as they can. 

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