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Error changing login and billing email

beerbadger
Chatterbox
Message 4 of 4

I cannot change the My Account and billing email address.  I keep getting an error.

How long is this going to last as I will not have access to my original email address in a couple of days time.

 Talk Talk change email error redacted.jpg

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3 REPLIES 3

Message 1 of 4

Hi beerbadger,

 

I understand, unfortunately we would have to wait for the fix to be deployed.

 

Apologies again for the inconvenience.

 

Thanks,

Jo

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beerbadger
Chatterbox
Message 2 of 4

Thanks Jo,

Thats a long time for a fix.  However, apart from that I will not have the email address that I am trying change.  You won’t be able to contact me and I won’t be able to log into my account by next weekend !

What can you do about this.

cheers

beerbadger

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SocialTeamJo
Support Team
Message 3 of 4

Hi beerbadger,

 

This is a known issue, we have a fix which should be deployed at the end of the month. 

 

Apologies for any inconvenience this may cause. 

 

Thanks, 

Jo