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Ex Customer cant get credit balance back

southcoastri
Popular Poster
Message 3 of 3

I left TT 3 months ago.  Got an email about y credit balance, but following the links, signing in, going to the billing page (doesn't work) doesn't give me an option to get my credit balance refunded.  Maybe I shouldn't be surprised but after three months maybe talktalk should be crediting back ex customers balances.   I cant even get to a chat window.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

ferguson
Community Star
Message 2 of 3

My Account should still be active for you with an option available to request any refund due. Was the credit a pro-rata amount after you had paid your final bill, or for something else? 

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