on 21-06-2021 03:18 PM
Break the price guarantee promise so I find a new provider despite the pushy sales advisors best efforts whilst denying the contract has been breached and then try and charge early termination. Classy.
Not to mention never receiving the Amazon voucher!
on 14-07-2021 12:15 PM
on 13-07-2021 07:54 AM
I'll re-escalate this thread for you as it may have fallen out of the workflow meanwhile. Please look out for a reply from the support staff later in the week, @davidma76.
13-07-2021 07:47 AM - edited 13-07-2021 07:55 AM
Hi, the next bill has been produced complete with charges that shouldn't be there. Please resolve. (I've removed part of the account number in the screenshot).
on 25-06-2021 03:40 PM
There are no pending cancellation charges on your account at the moment, if it appears we will clear it once the bill is produced, you will still have to pay for the service you have used up until the other provider takes over.
When you next bill is produced let us know.
on 25-06-2021 03:23 PM
Hi, I placed a call advising I wanted to leave due to the price rises hence getting the sales pitch alluded to in my first post and then signed up for another provider. The sales rep even called again to offer another deal. I can assure you I won't be paying an early termination charge, I have evidence of the calls placed from my mobile phone.
on 22-06-2021 04:38 PM
on 21-06-2021 03:30 PM
I'll alert staff, as the sales adviser should have noted your reason for leaving.
Please complete your community forum profile details, so that forum staff can identify your account.
Please go via your avatar/name; settings; Profile Wizard. Look out for a reply from TT staff later in the week.