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FTTP Install failed - will existing package remain ?

Fad2009
Enlightened One
Message 3 of 3

Just had the openreach engineer tell me I had a defective pole and couldn`t install the FTTP today (what a carry on)

 

but my main question is, will my existing fibre account remain active and not just randomly disconnect due to the mess up ?

 

I don`t expect it to but stranger things have happened and just wanted to be certain !

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2 REPLIES 2

Message 1 of 3

Thanks, I just thought I`d better check due to miscommunications and people pressing buttons on my account randomly.

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Arne-TalkTalk
Support Team
Message 2 of 3

Hi Fad2009

 

Sorry that there was problems

 

The current service should continue as normal. 

 

Regards