FTTP Install failed - will existing package remain ?

[Fad2009]

Just had the openreach engineer tell me I had a defective pole and couldn`t install the FTTP today (what a carry on)

but my main question is, will my existing fibre account remain active and not just randomly disconnect due to the mess up ?

I don`t expect it to but stranger things have happened and just wanted to be certain !

[Fad2009]

Thanks, I just thought I`d better check due to miscommunications and people pressing buttons on my account randomly.

[Arne-TalkTalk]

Hi Fad2009

Sorry that there was problems

The current service should continue as normal. 

Regards