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Fibre 150 deal, with a free Alexa - when do i get the Alexa?

systemdown
Participant
Message 13 of 13

Hi, 

I have recently signed up to the Fibre 150 deal, with a free Alexa etc and free calls.

I have the call package, but there is no mention anywhere now of the Alexa.

When am I likely to receive it?

 

cheers

Ian Holmes
12 REPLIES 12

Message 1 of 13

Hi systemdown

 

That's great news 🙂

 

Thanks for letting us know.

 

Debbie

 

0 Likes

Message 2 of 13

Great.

I've just received the amazon code.

 

Thanks for your help.

🙂

Ian Holmes

Message 3 of 13

Ive chased this up for you, hopefully it will be sorted this week. 

 

Sorry for the delay.

systemdown
Participant
Message 4 of 13

It's now coming up to 5 months since I signed up to Talk Talk and the Alexa and Smart plug was part of the package.

Still no word from TalkTalk on the whereabouts of these items.

 

Does anyone have any suggestions on how to escalate this?

Ian Holmes
0 Likes

Message 5 of 13
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Message 6 of 13

Still nothing further about the Alexa.

This is very disappointing.

 

Ian

Ian Holmes

Message 7 of 13

Hi @systemdown

 

Thank you for confirming security

 

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

 

Regards
 

0 Likes

Message 8 of 13

Hi,

 

i've still not heard anything.

I followed the instructions in your message and just get this message

"Secure Verification

Thanks, we'll get back to you soon."

Ian Holmes
0 Likes

Message 9 of 13

Hi @systemdown

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

Message 10 of 13

Hi,

It's now past the 37 days since my order went live.

I've had no communication from TalkTalk about the Amazon Gift etc..

 

thanks

 

 

Ian Holmes

systemdown
Participant
Message 11 of 13

Cheers, I have a week to go then.

I shall keep a watch out.

 

thanks

Ian Holmes
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SocialTeamJo
Support Team
Message 12 of 13

Hi systemdown,

 

You should receive an Amazon Gift code 37 days from when the order goes live. Can you advise if your order went live within the last 37 days?

 

Thanks,

Jo