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Fibre 35 24 month contract

CHW_Cornwall
Team Player
Message 17 of 17

Does the £26 per month for 2 years include a £2.50 line rental charge?  The 'small print' says £23.50 per month for Fibre 35, but the offer is for £26 per month.

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16 REPLIES 16

Message 1 of 17
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CHW_Cornwall
Team Player
Message 2 of 17

Arne, many thanks for your assistance.

 

I have made the call and all has been resolved satisfactorily.

Message 3 of 17

The best option would be to call us and explain to the loyalty team there is a cheaper offer,  call us on 03451720046 or 03451725157.

 

Going through My Account will also add the £4 TV charge so you can avoid it by speaking to us. 

 

Sorry for any inconvenience caused. 

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Message 4 of 17

Thank you Gliwmaeden2.  Just a quick update.  Today my contract price has increased to £27!

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Gliwmaeden2
Community Star
Message 5 of 17

I'm afraid that there has not been any cover on this board this week, @CHW_Cornwall.

 

I'll re-escalate this thread for you, so it will not be missed, but there is a backlog from the weekend. 

Gliwmaeden2, a fellow customer.
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CHW_Cornwall
Team Player
Message 6 of 17

Arne, is there an update on when the problem is likely to be fixed?  I am still being offered the Fibre 35 contract for £26.

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Message 7 of 17

Thank you ferguson and apologies to Arne.

 

I look forward to hearing from Arne on Monday.

ferguson
Community Star
Message 8 of 17

@CHW_Cornwall Just to gently point it is Arne, not Anne. And he won't be back online until Monday.  

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Message 9 of 17

Anne, further to my last post, please can you advise when the Fibre 35 package will be available to order?  All contract options appear to have disappeared, presumably while the page is corrected.

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Message 10 of 17

Thanks.  You are right.  The page is not loading correctly.

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ferguson
Community Star
Message 11 of 17

Go on Anne, sort that one out!  😂

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CHW_Cornwall
Team Player
Message 12 of 17

Anne, I attach a screenshot.  It appears to be displaying the Fibre 65 price for the Fibre 35 package.

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ferguson
Community Star
Message 13 of 17

@Arne-TalkTalk You are aware that for existing customers that link does not resolve in the way you probably see it? 

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Message 14 of 17

Hi 

 

On our site https://new.talktalk.co.uk/broadband/fibre

 

Fibre 35= £23.50 

Fibre 65 =£26.00

 

Does it actually say fibre 65? 

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CHW_Cornwall
Team Player
Message 15 of 17

Thanks for your response.

 

The £26 offer comes up when I click on 'View offers and upgrades'.

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martswain
Philosopher
Message 16 of 17

Line rental is NOT a separate charge with TT contracts.

 

The price you see includes broadband and line rental on all contracts over the phone line.

 

Where are you seeing that offer ?