on 15-07-2021 08:12 PM
Hi there. Under my offers I signed up to fibre 65 bundle for £29.95 which included unlimited calls (I have screenshots of all info). However it then seemed to be applying a £14 extra charge for the unlimited calls and £4 for Talk Talk TV. I removed the Unlimited call addon given the new bundle comes with it for free but am worried that this has not been added to my account now. I also want to remove the £4 Talk Talk TV charge as I don't use in any way and use other streaming devices. Please help. (Can't get through to anyone at present due to situation with call centres which I am fully understanding of and hope all people involved are keeping safe).
on 20-07-2021 10:12 AM
on 19-07-2021 01:16 PM
Hi there. I would dispute this statement given the bundle package details clearly confirmed it included unlimited UK calls.
on 19-07-2021 11:49 AM
Just to clarify that if you do not add the unlimited calls boost you will be charged for calls unless you are calling other TalkTalk customers. It is on offer at the moment at £7 per month
I can remove the TV charge I first need to confirm some security questions.
I have sent you a PM on the community.
on 16-07-2021 08:14 AM
You must complete your community forum profile details, @Twelvetree12, so that staff can check your account as soon as they reach your thread.
Go via your avatar/name; settings; launch Profile Wizard.
Staff only work Monday to Friday, so if this is not answered today, it will be next week before you hear back.
It's best to hold tight and not post further till you get a response, as each post delays the progress of your thread moving forward in the automated queue for attention.
Please look out for their reply.
on 16-07-2021 08:03 AM
I've checked this morning and fibre 65 is live but unlimited calls has been removed and is not showing ( when was clearly part of the offer I selected ). Also not clear how I benefit from the Amazon freebies that were offered.
Strangely even though I have moved from fibre 35 to fibre 65 I am seeing no speed increase and am getting just 28mbps Vs advertised average 67mbps. There is lots of issues for Talk Talk to sort here and hopefully this will get picked up soon as still no real way to get through to live chat or contact centres at present. 😔
on 15-07-2021 09:38 PM
Yes I believe so as the bundle price is £4 more than the standard fibre 65 offering. I just clicked on the renew option and followed it through accordingly. Thanks. I'll pick up with them at the weekend if nothing heard.
on 15-07-2021 09:31 PM
So did you go for "fixed price plus", @Twelvetree12 ?
That seems to be @£4.00 more anyway.
If TV is on there, staff can remove it for you, usually once it goes live.
If they don't pick this up on Friday, look for a reply from them after the weekend.