on 26-03-2020 03:55 PM - last edited on 26-03-2020 04:00 PM by Gondola
Earlier today I agreed new 18 months fibre 18 month contract via chat line since your voice operator said phone calls are off due to a technical problem.
"The normal cost of the set up is £60 however you will not pay that with the deal today. So, you will be saving as the set up will be free for you now.
There’s a setup fee of <£0.00>."
However the contract emailed specifies:
Wi-fi Hub - £0.00
Set-up Fee - £60.00"
There is no indication as agreed in the chat contract arrangement that one off set-up charge of £60 is not payable
Can TalkTalk clarify since the chat line is closed and phone contact are not available.
Answered! Go to Solution.
on 26-03-2020 05:05 PM
...just need to add that Openreach are now prioritising repair work and not carrying out work in customer homes unless it can be done in safety for vulnerable customers without any other service.
This means there may be a delay in starting your fibre service if there's an Openreach delay but the terms of free setup will be honoured when service does start. You should get updates on your order in your MyAccount.
on 26-03-2020 03:58 PM