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Fibre150 with echo dot and smart plug

Kellymay0114
First Timer
Message 5 of 5

I renewed my contract in September 2021 For a couple pounds extra per month there was an option to include an echo dot and a smart plug.  i haven’t received these items or any info on how to claim them I called was on phone over 1 hour to be told I’m not eligible for the items even though I’m now paying more monthly for 24 months



0 Likes
4 REPLIES 4

ferguson
Community Star
Message 1 of 5

Hi again @systemdown your topic is here and is in the queue for the support team to respond, please be patient. 

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systemdown
Popular Poster
Message 2 of 5

Hi

I have the same issue.

I can't seem to find the post I made about it.

it would be good if someone could contact me too.

 

cheers

Ian Holmes
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Arne-TalkTalk
Support Team
Message 3 of 5

Hi Kellymay0114

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

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Gliwmaeden2
Community Star
Message 4 of 5

Staff will follow this up for you during the week, @Kellymay0114. They are not on here at weekends. 

 

I'll move this to the billing section, as it's not a problem with the actual service. 

Gliwmaeden2, a fellow customer.