Final Bill

[scu98rkr]

Hi,

I keep getting emails saying I have a final bill. 

When I go into MY account. 

it actually shows that talk talk owe me money.

Can someone contact me about this ? Where has Live Chat gone ?

Thanks Roger

[Arne-TalkTalk]

Hi @scu98rkr

If you update your community profile to include your landline or account number I can look into this for you. 

Thanks 

[Gliwmaeden2]

The link is on the page I sent you in my reply, @scu98rkr.

It should look like this, when available:

 Click on Chat Now.

If you can't see it, disable pop up blockers and maybe try another browser. 

[scu98rkr]

where is Chat I can see nothing ? I used to use Chat all the time.

[scu98rkr]

The only section which works in billing anymore for my user is "PreviousBills".

The amount in this do not line up with the bill I have been sent. Which appears to be for a month I didnt have talk talk (I think.).

There is no direct debit anymore and there appears to be no way to pay within my account. If I click on make a payment nothing comes up.

Im trying to upload a image but it doesnt seem to allow me.

I have notified talk talk here.

Unless you can give me futher instructions as far as Im concerned the account is now settled.

Thanks Roger

[Arne-TalkTalk]

Hi @scu98rkr

You will continue to receive notifications until the balance is zero. 

Log into My Account, click on View my bill,  and there will be a claim a refund option.

Hope that helps 

[Gliwmaeden2]

You should be able to claim it back through My Account. Easy if you kept your Direct Debit details in place; otherwise they will send you a cheque. 

Chat is on the link on this page. Opening hours are also detailed here:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300