on 11-08-2021 04:28 PM
I keep getting emails saying I have a final bill.
When I go into MY account.
it actually shows that talk talk owe me money.
Can someone contact me about this ? Where has Live Chat gone ?
on 19-08-2021 02:23 PM
on 12-08-2021 11:06 AM
The link is on the page I sent you in my reply, @scu98rkr.
It should look like this, when available:
Click on Chat Now.
If you can't see it, disable pop up blockers and maybe try another browser.
on 12-08-2021 10:54 AM
The only section which works in billing anymore for my user is "PreviousBills".
The amount in this do not line up with the bill I have been sent. Which appears to be for a month I didnt have talk talk (I think.).
There is no direct debit anymore and there appears to be no way to pay within my account. If I click on make a payment nothing comes up.
Im trying to upload a image but it doesnt seem to allow me.
I have notified talk talk here.
Unless you can give me futher instructions as far as Im concerned the account is now settled.
on 12-08-2021 10:45 AM
You will continue to receive notifications until the balance is zero.
Log into My Account, click on View my bill, and there will be a claim a refund option.
Hope that helps
on 11-08-2021 04:42 PM
You should be able to claim it back through My Account. Easy if you kept your Direct Debit details in place; otherwise they will send you a cheque.
Chat is on the link on this page. Opening hours are also detailed here: