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Final Bill

scu98rkr
First Timer
Message 7 of 7

Hi,

 

I keep getting emails saying I have a final bill. 

When I go into MY account. 

 

it actually shows that talk talk owe me money.

Can someone contact me about this ? Where has Live Chat gone ?

 

Thanks Roger

6 REPLIES 6

Message 1 of 7

Hi @scu98rkr

 

If you update your community profile to include your landline or account number I can look into this for you. 

 

Thanks 

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Gliwmaeden2
Community Star
Message 2 of 7

The link is on the page I sent you in my reply, @scu98rkr.

 

It should look like this, when available:

Screenshot_20210812-110306_Chrome.jpg

 Click on Chat Now.

 

If you can't see it, disable pop up blockers and maybe try another browser. 

Gliwmaeden2, a fellow customer.
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Message 3 of 7

where is Chat I can see nothing ? I used to use Chat all the time.

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Message 4 of 7

The only section which works in billing anymore for my user is "PreviousBills".

The amount in this do not line up with the bill I have been sent. Which appears to be for a month I didnt have talk talk (I think.).

 

There is no direct debit anymore and there appears to be no way to pay within my account. If I click on make a payment nothing comes up.

Im trying to upload a image but it doesnt seem to allow me.

I have notified talk talk here.

Unless you can give me futher instructions as far as Im concerned the account is now settled.

 

Thanks Roger

Arne-TalkTalk
Support Team
Message 5 of 7

Hi @scu98rkr

 

You will continue to receive notifications until the balance is zero. 

 

Log into My Account, click on View my bill,  and there will be a claim a refund option.

 

Hope that helps 

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Gliwmaeden2
Community Star
Message 6 of 7

You should be able to claim it back through My Account. Easy if you kept your Direct Debit details in place; otherwise they will send you a cheque. 

 

Chat is on the link on this page. Opening hours are also detailed here:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Gliwmaeden2, a fellow customer.
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