on 26-10-2021 02:08 PM
Just received my first bill on my new package and again Why is it so hard to understand. I know both packages over-lap hence the various price differences but come on.
When is the best time to renew to avoid theses extra charges ie; month to month, boosts etc...or Is this just the norm?
Also, why am I still receiving e-mails regarding Re-newing my Package along with Free gifts when I wasns,t offered any of these over the phone?
on 29-10-2021 10:30 AM
The issue is I have renewed over the phone..back on the 12th of this month.
Why am I still receiving e mails to renew with higher contract prices and free electronic devices.
I don't think I,ll click on any link..?
on 28-10-2021 02:33 PM
You can renew your contract 30 days before the contract end date.
In regards to the emails you're receiving, are these inviting you to enter into a new agreement via one click?
on 27-10-2021 07:34 PM
Thanks for the info.
But is there an ideal date to renew, specially if you know your end contract date...and have you any bearing on these e mails being sent out asking me to renew with an abundance of free gifts..?...
on 27-10-2021 12:50 PM
As we bill in advance for our services, there will be a slight increase on your next bill when making changes, however, there will be a credit reversal the month after.
on 26-10-2021 05:03 PM
OK, I've done a bit more digging (no, I don't have a life)!
Apparently you will not get any increases during the period of your contract. And once it ends it will increase by inflation only, no addition. In return you are paying an extra £2 a month. This from a number of independent sources, none that I could find from TalkTalk directly.
26-10-2021 04:54 PM - edited 26-10-2021 04:54 PM
Yes it was explained at point of sale but You know how these things pan out..lol All the literature sent out is incorrect but on My Account it has the correct price ( boost price only)
on 26-10-2021 02:23 PM
These transition Bills are always barely fathomable Gerry, the important thing I have found to look out for is that your newly agreed package costs are accurate going forwards.