17-10-2021 11:17 AM - edited 17-10-2021 11:19 AM
@brbrown Received a letter and e mail regarding mine. Both the letter and e mail are incorrect according to what was agreed on the phone. So, like you, will wait until the first bill arrives..
Why is it so hard to renew😡
on 16-10-2021 09:28 AM
@brbrown I usually get an email confirmation when I renew my contract, so not sure why you need to get it in writing.
As for the forum posts, check the "Display" tab in your preferences to see if "Threaded Format" is selected, in which case a reply to a post in a topic will be inserted under that post rather than added to the end of the topic.
on 16-10-2021 09:07 AM
Well I am afraid I don't trust the answer. I think the only way I will know now is to wait till my first bill arrives then ring again if it is wrong.
Changing the subject, I am puzzled why all these posts are not in order. They seem jumbled up.
on 15-10-2021 03:43 PM
Hello again Ferguson. The fiasco continues. I telephoned TT and agreed details of a new contract which I was told was placed on the TT system form to renew my contract soon. When I tried to do that on 11th Oct, the renewal offer did not exist so I agreed details of another contract and I asked for write confirmation. All I got was a letter confirming my renewal but with different prices so I contacted TT again only to be told the previous details were incorrect, so I agreed new details for the new contract to start. I have asked again for the details and prices to be confirmed in writing. I just wonder why all the Customer Services personnel cannot be told the same thing.
on 01-10-2021 09:47 AM
Thanks for that information. I notice from a circular I have just received that the Fibre 65 price has now changed to £24. I notice as well that the Fibre35 is advertising 67Mb/s. It is becoming bewildering.
on 01-10-2021 09:37 AM
@brbrown, they have moved many customers from ordinary Fast Broadband to FTTC in recent months, but one doesn't always know until it's up and running just what speeds the line can support. There's been varying success, and sometimes the Fibre65 speed is disappointingly low compared with expectations. Not better enough compared with Fibre35.
It probably saves Talktalk a lot of hassle during this phase of rapid development in the infrastructure if they keep prices the same for these two products, as customers can't claim that they are not getting what they are paying for and try to downgrade to Fibre35 if that's the same price anyway....
And Fibre35 customers getting good speeds will feel they are getting good value.
If that's the thinking, I'd say it's not entirely irrational, but who knows with TT?
on 01-10-2021 09:12 AM
Hello Gerry. It's all a bit confusing with the different offers and there appears to be things in the small print that can catch you out. I am always disappointed that Talktalk don't tell you everything in their adverts and I always feel there is a catch so I am very wary about the deals offered. It's the same with that wonderful sounding Super Fibre 65 Bundle Deal at £25.95pm. It's not as wonderful as it sounds and why is the Fibre 35 deal the same.price? I can't get an answer.
on 29-09-2021 02:31 PM
I too have that exact deal sitting on My Account..only at £27/month
I did ring Loyalty and told them about it..apparently it,s not as good as the one the agent told me about.
Your correct it has Free Calls Boost but on mine it,s only for 18months, probably have to pay full price for last 6 months of the 24 month contract.
Like you I will wait and see what comes up.
I was quoted a few quid of a difference between the Fixed Price Plus but that price of the renewable contract isn't fixed.Mine is £27/month..next April that will be £29