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Flats and engineer charges

BDSBDS
Popular Poster
Message 2 of 2
Help needed please!
 
I have received my monthly bill with an additional charge of £65 to fix a fault on my line on 12 July. The fault was traced to an area outside of my property, only accessible to the local council and maintenance staff.
 
Indeed, the telephone engineer had to wait for a council employee to arrive before he could gain access to the room to fix the fault. I live in a block of flats. 
 
Am I eligible for the additional charge when the problem is outside my property?
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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @BDSBDS 

 

I have checked the engineer report and the charge is incorrect, I have removed this from the outstanding balance. You can see it in the transaction history in My Account. 

 

Regards