Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Free gift for signing up

nickjohn
Conversation Starter
Message 5 of 5

Not sure if this is the right place for this post.

When I signed up for my account it said I would get an Amazon voucher for a free Alexa and a plug within 37 days, its now well past that and I wondered who I should contact to chase it up.

 

Cheers for any assistance.

0 Likes
4 REPLIES 4

Message 1 of 5

Hi @nickjohn

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

0 Likes

nickjohn
Conversation Starter
Message 2 of 5

Hi,

 

Yes have checked spam / junk for any emails but nothing has been sent.

 

 

0 Likes

SocialTeamJo
Support Team
Message 3 of 5

Hi nickjohn,

 

I'm sorry you haven't received your Amazon Gift code. Have you checked your junk/spam folder for an email from  info@consumer.talktalkplc.com?

 

Thanks, 

Jo

heledd
First Timer
Message 4 of 5

Hi- I've had the exact same problem! I used the chat service to raise it. They initially told me I wasn't eligible with that deal but I showed them the e mail with confirmation detailing the amazon voucher. They then said they would re-send it but they haven't. I have tried calling them but customer service has been really onerous, shocking line and they can't even hear you doing the security questions. Needless to say - they still haven't sent it :@  

Hels