on 19-10-2021 09:51 PM
When I recently signed up for Fibre65, I was offered a free Echo Dot and Smart plug. My first promotional code was rejected by Amazon. My second code, received on Oct 1st, was accepted at checkout but, on each of the several occasions I've tried to use it, Amazon has accepted it but failed to reduce the cost to zero and I've cancelled the order. I enquired on Amazon Chat but was told there was no such promotion under way. I don't think I'm doing anything wrong but who knows?
on 12-11-2021 11:03 AM
on 12-11-2021 10:16 AM
It seems my problems with the code were that I could only apply it successfully if I first attempted to scan it but then cancelled the scan. The code was rejected if I just entered it without the scan phase. Many thanks to the Talktalk team for their patience.
on 26-10-2021 07:27 PM
I selected the product from the link in the Talktalk email within which the code was provided. That took me to Amazon Smile and I put the two items in my basket before checking out. Then, yes, I used Gift cards and promotional codes to enter the code before hitting the Buy now button. I also tried buying direct from whence the link took me and still didn't get the cost reduced to zero.
on 26-10-2021 11:24 AM
Sorry for the delay.
Can you advise if you're selecting the product sold by Amazon and not a third party seller, if so are you entering the code at check our under the 'Gift cards and promotional codes' section?
24-10-2021 08:29 PM - edited 24-10-2021 09:06 PM
No worries, @Gliwmaeden2, I have till the end of December to redeem the code. I tried it again this evening and still didn't get the price reduction. Amazon must be wondering why I keep ordering the items and then cancelling.
on 24-10-2021 07:12 AM
Yes, Jo provided cover that day.
Please wait for staff to reach your thread next week. I'll re-escalate it to make sure that it hasn't dropped out of the workflow.
There was still a bit of backlog last week, @durdle.
on 23-10-2021 11:37 PM
OK, thanks. It was Jo in the social team who asked me to open this new thread and I just assumed that's who would be following it up. Somehow, I don't think I'll ever understand how things work here.
23-10-2021 07:09 PM - edited 23-10-2021 07:10 PM
@durdle, Arne is the main staff member for this area of the forum but will be away for a few weeks.
Cover is being organised, but we don't know exactly who yet.
Your thread has not been overlooked, but this board generally has fewer people covering issues and so it will take longer to get a reply (Monday to Friday).