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Future Fibre 500 - Unable to login to "My account"

GreenHill
First Timer
Message 2 of 2

I upgraded from Fibre 65 to Future Fibre 500 a couple of weeks ago

I can no longer login to "My account" on the TalkTalk website to view bills etc

I have tried multiple password resets, but I keep getting the below error message when I try to login:

The email address or password entered is incorrect. Please re-enter your email and / or password and try again.

Please help....

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @GreenHill

 

Looks like there was a mismatch in our backend server of My Account, your account was showing as not registered. I have cleared the error out, but you will need to re-register for My Account via the my account website www.talktalk.co.uk/login

 

Sorry for any confusion. 

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