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thegodplato · ‎06-01-2022

We are still waiting for our gift voucher and it is a long time after the 90 day waiting period. Not happy, feel quite ripped off especially as having difficulty with the fibre broadband via your router and a powerline extender. Not the best and looking at the multitude of other customers in similar situations, I doubt I will be renewing unless things drastically improve.

Please reply.

Thanks.

SocialTeamJo · ‎25-01-2022

Hi thegodplato,

Please be assured that the voucher has been validated and will reach you soon.

If you haven't received the voucher by the end of the week, please get back to us and we'll escalate.

Thanks,

Jo

Gliwmaeden2 · ‎24-01-2022

@thegodplato, I'll re-escalate this thread for you.

Gliwmaeden2, a fellow customer.

thegodplato · ‎24-01-2022

Almost a week now and we have not had any email from giftcloud. I have checked spam accounts as well.

Any ideas?

Arne-TalkTalk · ‎18-01-2022

Hi @thegodplato

The voucher will be issued in the next few days.

Please keep an eye on your spam/junkmail folders for an email from giftcloud.

Regards

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thegodplato · ‎17-01-2022

These things take weeks? Are you having a laugh? Voucher should be issued 90 days after start date. That was in November so begs the question why am I waiting 2 months beyond the 90 days? It takes someone longer to read/reply this post than check my details to sort out the voucher. Absolute joke. Apologies for the abruptness but we moved our broadband to you in good faith of the offer being fulfilled which you clearly are not doing. I can bet there would be an immediate stop to my service if I stopped my payments to you.

TalkTalk, for everyone........well not me after this contract is up.

Sorry.