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Gift Voucher - Where Is It?

thegodplato
Team Player
Message 13 of 13

We are still waiting for our gift voucher and it is a long time after the 90 day waiting period.  Not happy, feel quite ripped off especially as having difficulty with the fibre broadband via your router and a powerline extender.  Not the best and looking at the multitude of other customers in similar situations, I doubt I will be renewing unless things drastically improve.

Please reply.

Thanks.

12 REPLIES 12

Message 1 of 13

Hi thegodplato,

 

Please be assured that the voucher has been validated and will reach you soon.

 

If you haven't received the voucher by the end of the week, please get back to us and we'll escalate.

 

Thanks, 

Jo

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Gliwmaeden2
Community Star
Message 2 of 13

@thegodplato, I'll re-escalate this thread for you. 

Gliwmaeden2, a fellow customer.
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thegodplato
Team Player
Message 3 of 13

Almost a week now and we have not had any email from giftcloud.  I have checked spam accounts as well.

Any ideas?

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Message 4 of 13

 

Hi @thegodplato

 

The voucher will be issued in the next few days. 

 

Please keep an eye on your spam/junkmail folders for an email from giftcloud. 

 

Regards

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thegodplato
Team Player
Message 5 of 13

These things take weeks?  Are you having a laugh?  Voucher should be issued 90 days after start date.  That was in November so begs the question why am I waiting 2 months beyond the 90 days?  It takes someone longer to read/reply this post than check my details to sort out the voucher.  Absolute joke.  Apologies for the abruptness but we moved our broadband to you in good faith of the offer being fulfilled which you clearly are not doing.  I can bet there would be an immediate stop to my service if I stopped my payments to you.

 

TalkTalk, for everyone........well not me after this contract is up. 

 

Sorry.

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Message 6 of 13
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Gliwmaeden2
Community Star
Message 7 of 13

@thegodplato, these things usually take weeks, not days!

Gliwmaeden2, a fellow customer.
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thegodplato
Team Player
Message 8 of 13

So I am guessing there is no reply from them.  

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Arne-TalkTalk
Support Team
Message 9 of 13

Hi @thegodplato

 

I will contact the team responsible for the vouchers. 

 

I'll post back when they reply. 

 

Regards
 

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ferguson
Community Star
Message 10 of 13

OK, the support team will look into this for you as soon as they can. 

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thegodplato
Team Player
Message 11 of 13

thegodplato_0-1641500091837.png

it was for £75.  We activated the link in the email and never heard back.

 

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ferguson
Community Star
Message 12 of 13

If you can say where it was from and for how much then that will help the team to look into it for you. 

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