Gift cloud voucher -Not heard anything

[KCLunes]

Hello 

I was offered a voucher for staying with TT back in mid December but have had no further correspondence about it. I'm starting to think it was an empty promise 😕 

How can I chase this up? 

[Arne-TalkTalk]

Hi KCLunes

I will get a reply usually within 5 working days

Will let you know.

[KCLunes]

Thank you. I appreciate you looking into it.

Is there an expected time frame? 

[Arne-TalkTalk]

Hi @KCLunes

I looks like it was £130 I will escalate this.

[Gliwmaeden2]

I'll re-escalate this for staff attention, @KCLunes.

[KCLunes]

Is there any further news on this?

[Arne-TalkTalk]

Hi KCLunes

Leave it with me, ill see if I can get the call. 

Regards

[KCLunes]

The £40 credited was credited as an extra, as I mentioned that the speed did not increase with the switch to a better spec of broadband.

The voucher was offered previous to the credit to rival the voucher that Vodafone was offering (as I had already switched). It was for over £100 and the main reason why we decided to stay. 

This is ridiculous, the call took place on 14/12/21 at 5.16pm 

Is there not a recording of this call? 

[Arne-TalkTalk]

Hi @KCLunes 

There is nothing on the account showing a voucher was offered when you renewed, but there was a £40 credit added when you renewed. 

Regards

[Gliwmaeden2]

I'll move this to the billing section for you, @KCLunes, and re-escalate the thread. Look out for staff picking it up during the day - they are on here Monday to Friday. 

[KCLunes]

Yes we renewed over the phone. It was so long ago I can not remember the amount. But we still haven't heard a thing about it. 

[Arne-TalkTalk]

Hi KCLunes

What was the amount of the voucher?  

How did you renew was it over the phone?