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Gift voucher not received after 90 days

Anonymous
Not applicable
Message 3 of 3

Hello.

 

Just reporting that there's been no sign of my £70 gift voucher through uSwitch/GiftCloud.  My broadband was activated on 29 July, so it's been over 90 days.

 

Account: obscured for customer security

 

I notice lots of topics on this subject. I really think TalkTalk should look into it to tighten it up, as it's bad joojoo to promise a voucher will be sent exactly 90 days after activation, and then for customers to have to chase it up - especially as the voucher is one of the things bringing the average cost down on comparison sites, and is therefore the reason lots of people sign up to TalkTalk in the first place. 

 

Please look into this !

 

thank you

nick

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @Anonymous

 

Thanks for your post. 

 

I will contact the team at AWIN and get back to you. 

 

Thanks. 

 

0 Likes

Gondola
Community Star
Message 2 of 3

Hi Nick

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add any relevant other notes for the purchase and finally save changes. TalkTalk's Community Team OCE will then locate your registered TalkTalk details.

GondolaVolunteer 2017-2021

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