Giftcloud voucher

[MissHC]

Hi, I was offered a £100 voucher as an incentive to renew my contract back in November.

I was informed at the time it could take 42 days to arrive. However it's been over 42 days and I have not received any emails relating to the voucher, how do I claim this?

[Arne-TalkTalk]

@ken_crocker, please start your own topic and also update your community profile and I can escalate it further.

[ken_crocker]

Hi, I too was offered a  voucher as an incentive to renew my contract back in February.

It's been over 90 days and I have not received any emails relating to the voucher, how do I claim this?

[Arne-TalkTalk]

Hi MissHC

Vouchers can take up to 90 days as per the terms and conditions below: 

• It will take up to 90 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 90-day period pass before querying the status of your voucher.

Your order went live 27/11/2021 so 90 days have not yet passed. 

After 90 days, if you haven't  received an email from giftcloud please post back and we can chase it up

Regards 

[Gliwmaeden2]

Staff will reply during the week, @MissHC. Your thread is in the queue for attention. 

[MissHC]

Also I forgot to add that I haven’t even got as far as choosing which voucher I would like. Just a bit concerned to see other people not receiving their voucher emails also. I would have continued with my switch to another provider if not for the the voucher.