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Go Live Delay Compensation?

KarloMija106
Popular Poster
Message 3 of 3

Hi i just got a email about Compensation of £252 because my go live date was delayed by like 2months, can this be funded to bank or does it stay on account?

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2 REPLIES 2

KarloMija106
Popular Poster
Message 1 of 3

@Gliwmaeden2 i have requested the refund 

Gliwmaeden2
Community Star
Message 2 of 3

If you leave it on the account too long (i.e. you can gradually use it up on bills), eg over 13 months, you have to reset your dormant Direct Debit or get caught out when this money is used up, so I would move at least some of it over, by following the instructions in My Account, @KarloMija106.

Gliwmaeden2, a fellow customer.
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