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Help can’t log on

Richard Banks
Conversation Starter
Message 4 of 4

My account login is suggesting my email address is not recognised although I have been a customer for many years!? It won’t let me reset the password either!

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3 REPLIES 3

Message 1 of 4

Thanks, Richard.

 

I can help with this, I've sent you a private message to get more information.

 

Thanks,
Jo

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Richard Banks
Conversation Starter
Message 2 of 4

2-3 months ago I think 

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SocialTeamJo
Support Team
Message 3 of 4

Hi Richard,

 

Really sorry you're unable to access My Account, when was the last time you were able to login?

 

Thanks,

Jo

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