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Help!

Lisa_87
First Timer
Message 2 of 2

I’ve recently extended my payment due date, but really need to extend it again until the 15th January but it’s not letting me apply on my account as I’ve already used it. Is there any way I could extend it again? Thank you 

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1 REPLY 1

Gliwmaeden2
Community Star
Message 1 of 2

This page gives guidance, @Lisa_87:

 

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

 

However, if you need further help  they do say to contact them via Chat:

 

20220108_122341.jpg

Probably best to use the link from within My Account. 

 

Staff are not on here before Monday. 

 

If you still need help, add your Talktalk landline number to your community forum profile details by going via your avatar/name; settings; launch profile wizard. 

 

That will enable them to identify your account. 

 

I'll escalate this thread into the queue for attention. Please let us know if this issue is resolved. 

Gliwmaeden2, a fellow customer.
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