on 01-07-2021 04:16 PM
Hi, I'm on a Fibre 35 contract which due to the recent price hike I ended up settling for another 18 month deal. However the service level I'm receiving is reducing slowly but significantly from 23 Mbps when I first signed to 18-19 now (although 21.8 is always quoted I never get that now). In light of this deterioration of service I'd like to leave and move to a Fibre to the Home provider who has just set up in my area. Who do I contact in oder to obtain a severance amount?
on 02-07-2021 10:43 AM
Yes, I'm aware of that and as my guaranteed speed is either 13.1 Mbps according to my contract , 12.7 from the chat "helpers" or 15ish as from this site you are pretty near with your opinion. Thanks for replying.
on 02-07-2021 10:40 AM
Well, I think I can confidently say that I've exhausted any potential significant improvements to performance. Although how they can test out at 21.8Mbps at the box but only 19 comes through is beyond my comprehension. The hours of life lost to me through the chat support and a visit from Openreach have convinced me that little further improvement can be achieved due to the laws of physics and the limitations of the equipment prvided. The number on the link appears to be my best course of action. Thanks for your help.
on 01-07-2021 09:15 PM
@T_Langley Would you like the support team to look into the speed issue for you? You can find details of early termination charges in the help article here:
01-07-2021 08:54 PM - edited 01-07-2021 08:54 PM
I your speeds are within your predicted range you will pay early termenation fees, TalkTalk cover themselves very good by giving very low bottom end.