on 29-07-2021 02:40 PM
Hi - we recently moved and booked an engineer to set our internet up. Despite us telling TalkTalk over and over again that we needed a new adapter to connect to the wall socket they didn't bother sending the engineer with one and instead he completed all work outside of the property and they deemed it a job done and left us with no internet tethering from our phones for 5 days. Despite numerous complaints of what we needed they did nothing and in the end we just went and bought a connector ourselves from Currys. How do I go about TalkTalk paying for the connector as well as all the data we have burned through tethering from our phones working from home all week.
on 29-07-2021 03:49 PM
What adapter did you need ?
All TT routers come supplied with a microfilter and the necessary cables to connect to a normal phone socket.
If you moved home you would have been expected to bring your router, filter and cables with you.