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How to cancel

JimDeadlock
First Timer
Message 4 of 4

I ordered a new talktalk package today but I've changed my mind and want to cancel. Is there a way to do this without paying for a phone call? The live chat doesn't seem to be working and the contact number is 0345

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3 REPLIES 3

martswain
Philosopher
Message 1 of 4

Calls to TT's 0345 numbers are free if you are actually a customer.

 

I found this one 0800 049 7842 which is the Sales Line from a Google search.

 

https://www.digital-tv.co.uk/guides/talktalk-contact-number#:~:text=What%20is%20the%20TalkTalk%20TV,....

 

 

JimDeadlock
First Timer
Message 2 of 4

The package I ordered is fibre broadband data only, no phone line, and my EE mobile will definitely charge me to call 0345. The sales rep who sold me this package assured me that there was a free phone contact for customer support, so this is quite annoying (and another reason to cancel). Thanks for the info anyway.

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Gliwmaeden2
Community Star
Message 3 of 4

You can only cancel by calling 03451 720088, after 9am.  Lines close 7pm Monday to Friday; 6pm Saturday; not available for this on Sundays. 

 

Full details of how to contact Talktalk:

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

Details of how to cancel, @JimDeadlock:

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

That phone number will be free if you cancel once you go live, before the cooling off period expires, @JimDeadlock.

 

 

 

Gliwmaeden2, a fellow customer.
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