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I can't change my account password.

SharonEvans
First Timer
Message 4 of 4

I've forgotten my account password. Everytime I try to reset it, from the email link, input the new password, click next, I get the ' Error: Sorry, something went wrong. Please try again.' message. Please help!

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3 REPLIES 3

Message 1 of 4

Hi SharonEvans,

 

Can you advise if you've upgraded to Future Fibre?

 

Thanks, 

Jo

 

 

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Message 2 of 4

Couple months ago, yes

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SocialTeamJo
Support Team
Message 3 of 4

Hi SharonEvans,

 

Really sorry you're having problems accessing My Account.

 

Have you recently upgraded your plan?

 

Thanks,

Jo

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