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I have Fibre and TV, but never had a TT TV Box

mrcwld
First Timer
Message 3 of 3

Just been checking my account and noticed that  I have Fibre, phone and TV - but I've never had a TT Tv box?  Anyone else had this?  Would contact TT Customer Support, but can't seem to find how!

 

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @mrcwld

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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fr8ys
Community Star
Message 2 of 3

Not sure why but TV always seems to be included in the package title. 

 

On your bill, you will see a separate monthly charge of £4 if you actually are paying for TV. If its not included it's not part of your package.

 

If you wish support staff to look into this further please post back as you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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