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I'm trying to pay my bill, but now talktalk isn't recognising my login email

ElvPresidente
First Timer
Message 3 of 3

As above, I'm trying to pay my bill. That requires signing into my account, but the login area isn't recognising my email address at all. I'm sorry if this post is in the wrong area, but it is very hard to navigate to the correct area for this issue. 

Andrew cohen
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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @ElvPresidente

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

@ElvPresidente, it's possible to make a payment over the phone. Check on this page - at least there's no need for the email address to do it this way:

 

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

 

If worried about this over the weekend, call 03451 720046 after 9am, or use Chat:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Full details of opening hours are also listed there. 

 

Forum staff reply on here Monday to Friday. 

 

I am moving this thread to the billing section for you.

Gliwmaeden2, a fellow customer.
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