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I wanna cry

Gabriele_D
First Timer
Message 8 of 8

Hi,

 

I used TalkTalk as an internet provider for 3 years. Two months ago I moved home. I tried to move my contract to the new address, but my application got stuck because of some system error and after two weeks of spending 15 hours approx at the call centre to fix the problem I gave up and decided to close my contract with TalkTalk. This was incredibly frustrating, but unfortunately, it was not the end.

 

I was told my account would have been closed on the 13th of October... I had to speak with the call centre so many more times confirming that I wanted to leave and there were more technical problems again because of that home moving application stuck in the system.   Then a couple of days ago I have been contacted by an operator making me an offer! ....I just told him to please please close my account....

 

today I received an email saying: 

Hello Gabriele,

Great news. Your Fast Broadband is fully up and running in your new home.

 

I don't want to call the call centre service ever again...please help me. I'm desperate. 

Cheers, Gabriele D
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7 REPLIES 7

Message 1 of 8

Hi @Gabriele_D

 

I can confirm that the account is now fully cancelled.

 

A credit has been raised for the overcharges. if you still have access to My Account you can request a refund from there. 

 

Sorry it took so long. 

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Gabriele_D
First Timer
Message 2 of 8

Hi Arne,

 

Thank you very much for your help. 

 

I look forward to hearing an update. 

 

Cheers,

Gabriele

Cheers, Gabriele D
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Message 3 of 8

Hi Gabriele_D

 

It looks like the cease request failed each time, I will ask the provisioning team to cancel the account ASAP. 

 

Really sorry this is still ongoing. 

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Gabriele_D
First Timer
Message 4 of 8

Hi,

 

After 3 months ago I thought we had solved the problem. I have checked my bank account the line is still active and I have been charged every month since then!

 

Please, help me end this nightmare.

 

Kind regards,

Gabriele

Cheers, Gabriele D

Message 5 of 8

Hi Gabriele_D,

 

I'm sorry to hear about what's happened here.

 

Have sent you a PM requesting for some details, I'll then look into this for you.

 

Thanks, 

Jo

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Gabriele_D
First Timer
Message 6 of 8

Hi @Gliwmaeden2,

 

Thank you for your help. I have added my line number.

 

Cheers, Gabriele D

Gliwmaeden2
Community Star
Message 7 of 8

Add your Talktalk landline number to your community forum profile details for TT staff to identify your Talktalk account,  @Gabriele_D.

 

They'll be back in the morning. 

 

Please go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.
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