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Incorrectly charged for an Engineer

Jon1234
Team Player
Message 2 of 2

I am currently having a port fault in a cabinet fixed and I have been charged for it.

The Engineer who visited said that I would not be charged for this.

How do I go about getting a refund?

Kind regards,

jon1234

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1 REPLY 1

SocialTeamJo
Support Team
Message 1 of 2

Hi Jon1234,

 

I'm sorry you've been incorrectly billed for an engineer visit. I'll look into this, have sent you a PM requesting for further details.

 

Thanks,

Jo

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