Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Internet down for 3 days / Compensation / Refund

will1919
First Timer
Message 3 of 3

Hello, my internet has down all weekend and still down now on Monday. When I spoke to someone on Saturday they said the engineers do not work on Sunday so there is no chance it would be fixed by Monday.

 

When I log into my account it says my internet will be fixed in 2-3 days (see attachment screen shot) which is not ideal as I work from home. I've had to pay for a shared office which I cannot really afford.

 

Am I eligible for compensation, as my internet has been down for 3 days?

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi will1919

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

0 Likes

martswain
Philosopher
Message 2 of 3

@will1919 , this article explains the rules regarding compensation.

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

However, until the fault is fixed and the number of days without service is known the process will not start.

 

There is no interim payment, you'll have to wait like everyone else.