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Is there an online chat function that can enable me to talk with TalkTalk support staff?

Neltham
First Timer

on ‎27-06-2021 09:25 AM

Message 8 of 8

Hi, can anyone point me in the right direction to a chat feature that enables me to discuss matters about my account with Talk Talk staff rather than an online community?

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7 REPLIES 7

Arne-TalkTalk
Support Team
In response to Foxfan100

on ‎28-06-2021 01:34 PM

Message 1 of 8

Thanks for the update. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gondola
Community Star
In response to Foxfan100

on ‎28-06-2021 01:22 PM

Message 2 of 8

Excellent work.

We appreciate you taking time out to let us have your feedback as these tips do definitely help others.

Gondola Volunteer 2017-2022

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Foxfan100
Conversation Starter

on ‎28-06-2021 01:19 PM

Message 3 of 8

Found it. DuckDuckGo Privacy Essentials in Vivaldi and Firefox was the problem. Worked OK in my "virgin" no-extensions version of Edge.

Foxfan100
Conversation Starter

on ‎28-06-2021 12:40 PM

Message 4 of 8

Thanks. That's probably it. I think I'll be able to get it sorted out.

Gondola
Community Star
In response to Foxfan100

on ‎28-06-2021 12:05 PM

Message 5 of 8

The help page has a chat button. Our live chat team scroll down and select.

 

If you have cookie blocking / tracker blocking active in your browser you may need to pause that to allow Chat to function.

Gondola Volunteer 2017-2022

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Foxfan100
Conversation Starter

on ‎28-06-2021 11:59 AM

Message 6 of 8

I want to sort out something to do with upgrades and costs, which I would do with Live Chat. The link here goes to a page without Live Chat. Where is the place to initiate a Live Chat, or has TalkTalk decided to do away with this exactly at the time people may want to speak to them about things connected with the service and the mega-price hikes?

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Gondola
Community Star

on ‎27-06-2021 09:33 AM

Message 7 of 8

Our live chat team 

Gondola Volunteer 2017-2022

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