on 24-10-2019 11:10 AM
I have tried many ways to stop TT sending me an itemised bill at the charge of £2..I even tried Live Chat ,and they are all to busy..Should i just send the bill back to TT with instructions that i do not want an itemised bill..
on 28-10-2019 10:10 AM
on 27-10-2019 04:15 PM
I'm sorry to see that you had to listen to the 'fibre upsell' speech.
I think the agents just pick up that 'fibre' has less problems than a 'standard' broadband service... but how they think that will solve a MyAccount registration or billing issue I couldn't possibly say!
Main thing is that:
Enjoy a relaxing Sunday evening.
on 27-10-2019 04:01 PM
Thank you for staying with me through a really head banging experience,i did not know what i was doing wrong🤔,felt stupid..
The agent also advised me to go to Fibre!!!!tried this in June 2019 absolutely a waste of time 3months + i was inindated ?? with two open-reach engineers at my door to put a new line in?? both said "you have a line in" could TT understand that "nope",,so i cancelled my fibre and went back to fast BB,it was a nightmare trying to deal with TT at that time.Then the agent today who helped me get into my TT account advised me to go Fibre,i thought "no way" to old for this continual stress.lSorry for blabbing on and on..
Thank you for listening,and i am happy you know about AOL now.
on 27-10-2019 03:26 PM
Excellent news. Thanks for taking time out to let us know.
Your feedback is always good. And the bit about the AoL email address is good to know. There have been issues in the past when AoL have rejected TalkTalk billing advice emails so maybe it's a pragmatic decision to avoid customer billing advice emails being bounced.
on 27-10-2019 02:59 PM
Thank you so much for your help,i went on Live Chat and a very helpfull agent told me that it was my email address that was causing my problem getting into my account!!! Seemingly TT do not reconise AOL anymore ?(let me know then),i changed it to my gmail and WOW all is well,back to normal no paper bills yipee..and can sign into my TT account no problem..
Thank you all .
on 26-10-2019 02:30 PM
on 26-10-2019 01:50 PM
Hi,I do not get an option to put my landline number in,,the 2 numbers at the end of my mobile number is the same as the numbers on the screen,,i cannot see landline number..Also my email address is not reconised??been with TT for a long time email address been the same for as long.
Really getting fed-up with TT.
26-10-2019 01:03 PM - edited 26-10-2019 01:17 PM
on 25-10-2019 02:23 PM
I can see that you are not registered for My Account. I would suggest you sign up, and once registered your bill will be emailed and therefore the paper bill charge will not be applied.
Instructions can be found on our help page How to register for My Account.
on 25-10-2019 01:40 PM
Ok thank you i have updated my profile,and added my home telephone number.The telephone number on my account at the moment is not correct.Also all the allerts on my account page have been delt with and should be removed.
on 24-10-2019 12:16 PM
Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.