on 12-02-2021 05:03 PM
I have just joined 3 days back and waiting on pack arriving when I login account to view status it tells me there’s an issue on my account to contact web chat I’ve spend 3 hours over past two days trying to join online chat being told too busy and exiting I’ve phoned twice with it ringing out
on 15-02-2021 03:46 PM
Unfortunately It looks like the order has cancelled, So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service To place a new order.
Sorry for any inconvenience caused.
on 12-02-2021 05:10 PM
Staff won't be back on here before Monday, @Stuwalk.
I'm afraid that Chat / phone is the only option over the weekend.
Scroll down on this page to check opening hours:
If there's still a problem, forum staff can look into it for you next week.
They'll need to identify your account from your community forum profile details. Please go via your avatar/name; settings; Profile Wizard; make sure you put in your Talktalk landline number and a fallback mobile phone number; click finish to save.