Joining

[Stuwalk]

I have just joined 3 days back and waiting on pack arriving when I login account to view status it tells me there’s an issue on my account to contact web chat I’ve spend 3 hours over past two days trying to join online chat being told too busy and exiting I’ve phoned twice with it ringing out 

[Arne-TalkTalk]

Hi Stuwalk

Unfortunately It looks like the order has cancelled, So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service To place a new order. 

Sorry for any inconvenience caused.  

.

[Gliwmaeden2]

Staff won't be back on here before Monday, @Stuwalk.

I'm afraid that Chat / phone is the only option over the weekend. 

Scroll down on this page to check opening hours:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

If there's still a problem, forum staff can look into it for you next week. 

They'll need to identify your account from your community forum profile details. Please go via your avatar/name; settings; Profile Wizard; make sure you put in your Talktalk landline number and a fallback mobile phone number; click finish to save.