Whilst looking at my account this afternoon there was a message in the boosts section to say the cost of the Anytime Call Boosts is changing from £8.50 to £10. I was furious. At no time has TT emailed me or wrote or phoned to advise of this increase & what has annoyed me all the more is that TT states on its adverts No Price Increases whilst you are in a contract period. Now this is sneaky and underhanded in my view.
I contacted Customer Services and made them aware of my feelings on this matter & to be fair to them, we have settled the matter for the remainder of my contract period. How as a company TT can you justify this increase, when you have already changed the price within the last 6 months from £7.00 to £8.50 and then £10 per month after June? I am all ears TT, am sure other customers are equally keen to learn the justification for this.
The Fixed Price guarantee refers to your broadband and line rental, all other charges including Boosts are subject to price increases. This is made clear on the order pages and in the T&Cs. Boosts can of course be terminated at any time after a minimum commitment of 30 days. Or, as you have found, customer services are generally receptive to discussions around this.
Fighting this myself at the moment with different person........ I was told There would not be any increase at all for my 18 months.
I phoned retensions re this......Just been mentioned by Arne its in the wording isnt it!
and how they tell it. I have a half price deal but even on that I was told No- increase at all
@Anonymous I cannot comment on the adverts to be honest I cannot recall excatly how they are phrased. If you believe they are misleading you should report them to the ASA.
The fact remains that at point of sale the position is clear. Boosts do not form part of your contract.
I dont understand what that means individual notification, how-ever I am going to make sure now I print out all chats, the phone calls are taped by T/T I query everything that is said to me on the phone and write it down. I might be old but I still have my wits about me. as said No-one has ever said to me on the phone this deaL DOES NOT INCLUDE BOOSTS
@monto I was responding to the other poster whose topic this is. It would be best to stick to your own if you have any further queries in order to avoid confusion.
You are deemed to have accepted the Terms & Conditions when you agree a contract. These are available online here:
No I don't. And if you read the community home page as you should have done the T&Cs then you would be much better informed. I am just passing on information and facts as they are, not as you might wish them to be.
Gosh no, but I think if I did I would make sure that everything was cut and dried and clear to understand, and the T/C where in Big prominent postitions for all to see.things like the difference between these two paragraphs
Unlimited Uk calls boost half price for 18 months and this one
this includes a free unlimited uk calls boost
I just need some-one to tell me the difference
Maybe some-one will read this and tell me
I have exactly the same problem and I am furious with the underhand way TalkTalk have delt with me. I signed up on a new contract and was told there would be no price increase for its duration. I asked a number of times 'you mean there will be no price increase'. I suspect if our conversation is available she said something on the lines of 'no price increase in your broadband, but never mentioned we will increase your boosts. OK I should have read the small print and not trusted the TalkTalk rep. They say you pay for your mistakes and I am paying for mine. As soon as my contract is up I am gone
Unlimited Uk calls boost half price for 18 months.
It is all in the wording, 'half price' today means £10 'half price' tomorrow could mean £20
It is still half price. crafty monkeys caught me out
There you go then, your getting it....... I have learned to go on chat and then print it out or get an e-mail to the effect there will be no increase, how-ever I have been trying for a couple of days now, and I know I that I had confirmation over the phone No Increase.......
@monto As mentioned previously, stick to your own topic and you can raise any queries with your own situation there.
I dont understand you say stick to my own topic in your post but I was under the impression that I could respond to what other people are posting??????
You where the the one who asked me to do my own topic and I did, so is it not in order to make a comment on other peoples Posts? just a question BTW I had a post sent in error to me from Candice Lilly, it was nasty post I dont know if you read it or not. I have been treated I think with respect for my age from you all, she did send me a post saying sorry, hope you read it.
@monto I believe Candice Lilly has cancelled their account, they would have been banned for their vile posting had they not done so, no reflection on you whatsoever.
I am only saying that if you have any specific queries of your own then it is best to deal with them in your own thread, the same goes for everyone, different people have different deals and some are only now beginning to understand how they work!