Landline number did not transfer

[Jaaaz]

I switched over to TalkTalk today from Now TV, on the form I completed the part to transfer my existing number. However TalkTalk have gave me a new number and say that can't get my old number back. Has anyone else had this issue and has it been resolved?

[Arne-TalkTalk]

Hi @Jaaaz

Thanks for your post, sorry that you are having problems.

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks