on 05-03-2019 06:50 PM
Hi I cancelled my contract with talktalk 27th of february and you still want me charge for the next month?!!! Why is that?? I spoke to one of your team members and they said the contract will be cancelled the 27th of february. I also cancelled direct debit payments.
on 07-03-2019 09:32 AM
If your next bill is produced before your cancellation date, because we charge in advance its a full month charge however there will be another bill next month with a refund and you will be able to request a refund, but if you cancel the direct debit then it will be sent in cheque. see our help-file Final bill
on 06-03-2019 03:56 AM
Did you give 30 days notice ?
If you did not cancel exactly on your billing date, you may have been charged as TT bill in advance, however any overpayment will be refunded after a final bill is produced.
Cancelling you DD is not a good idea as any refund will now have to be requested by cheque and if a payment was actually due, you may get late fees added.