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Mastercard Voucher

thomross
First Timer
Message 6 of 6

Hi,

 

When renewing my contract with TalkTalk I was promised a Mastercard Gift Card with £100 on it. My contract started last week and I am yet to receive anything? Please can this be looked into?

 

I wouldn't have renewed if this wasn't offered - I was called everyday asking to stay with TalkTalk and I've been sent so many letters but it is extremely poor that I have to chase my customer benefits..

5 REPLIES 5

Message 1 of 6

Hi thomross

 

The vouchers will be issued in the next few days. 

 

Please keep an eye on your spam/junk mail folders for an email from giftcloud. 

 

Regards

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Message 2 of 6

Hi @thomross

 

Thanks 

 

I will contact the team responsible for the vouchers. 

 

I'll post back when they reply. 

 

Regards
 

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thomross
First Timer
Message 3 of 6

Profile updated with name and telephone number

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Arne-TalkTalk
Support Team
Message 4 of 6

Hi @thomross

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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Gliwmaeden2
Community Star
Message 5 of 6

A lot of their deals require you to have been with Talktalk at least 37 days before gifts etc are sorted out, @thomross.

 

Probably something similar going on with this. Staff will check this for you after the weekend. 

 

Please add your Talktalk landline number to your community forum profile details for them to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

Your thread is in a queue for attention.

Gliwmaeden2, a fellow customer.
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