on 03-12-2021 09:23 AM
When renewing my contract with TalkTalk I was promised a Mastercard Gift Card with £100 on it. My contract started last week and I am yet to receive anything? Please can this be looked into?
I wouldn't have renewed if this wasn't offered - I was called everyday asking to stay with TalkTalk and I've been sent so many letters but it is extremely poor that I have to chase my customer benefits..
on 15-12-2021 03:31 PM
on 08-12-2021 11:03 AM
on 07-12-2021 11:27 AM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
03-12-2021 10:17 PM - edited 03-12-2021 10:29 PM
A lot of their deals require you to have been with Talktalk at least 37 days before gifts etc are sorted out, @thomross.
Probably something similar going on with this. Staff will check this for you after the weekend.
Please add your Talktalk landline number to your community forum profile details for them to identify your account.
Go via your avatar/name; settings; launch profile wizard.
Your thread is in a queue for attention.